Frequently asked questions

Bitan Remote Solution is a secure, fast remote desktop tool that you host yourself. It lets you view and control other computers over an encrypted connection — without paying for an expensive third-party remote-support subscription.

Yes. The client and server software are free to self-host. The only optional costs are guided setup or ongoing support services if you would like our help — and the modest hosting cost of running your own server.

It means the server that connects your devices runs on hardware you control — a local computer, an office server, or a cloud instance you rent. Your remote sessions are not routed through an outside company's servers, so you keep full control of your data.

Bitan Remote Solution is built on proven modern open remote-desktop technology, configured and packaged as our own self-hosted solution so it is simple to deploy and use.

The client runs on Windows, macOS and Linux. You can connect from one platform to another freely — for example, controlling a Windows PC from a Mac.

Yes. Sessions are protected with strong end-to-end encryption, and each device uses a unique ID and password. Because you host the server, the connection stays within infrastructure you control.

Installing the client is very easy. Setting up your own server takes a little more effort, but our guides walk you through it. If you prefer, our Setup Assist service can configure everything for you.

There are no per-seat limits. You can connect as many devices as your own server can comfortably handle — there is no extra licensing fee for adding more.

Yes. You can set a permanent password for unattended access, which is ideal for servers or machines you need to reach reliably at any time.

Email us any time at bitan@techbitan.eu, or use the contact form on this site. We are happy to help with setup questions, troubleshooting, or guidance.